Coursera Review - Is IBM Technical Support Certification worth it?

Hello guys, if you want to join Coursera's IBM Technical Support Certification but not sure whether you should join it or not then you have come to the right place. In this article, we have reviewed this certification form learner point of view. IBM Technical Support Certification offered by Coursera is a comprehensive program designed to help learners acquire the necessary skills to provide technical support services to organizations. With a focus on providing high-quality training and hands-on experience, the program will teach you all the skills and knowledge required to provide effective technical support. But the question is, is it worth the investment in terms of time and money? In this article, we will review the IBM Technical Support Certification program offered by Coursera to help you determine whether it's worth pursuing

Is IBM TEchnical Support Professional certificate worth it on Coursera?

The role of IT Technical Support is to monitor the company computers, install software, configure the hardware, and solve the technical issues that happen to the company computers. If you are planning to learn these skills, I recommend the IBM Technical Support Course, which high rating score and a few thousand enrollments.

1. The Instructors Review

This course is taught by the best IBM experts in the information technology field, such as Rav Ahuja, who is the instructor for many IBM courses on Coursera. Also, Amy Norton worked for over 15 years in the IT field and developing Technical Support content.

2. Course Content

Now that we know who created this course, its time to checkout what is covered in this course and how well that is covered. 

2.1. Introduction to Hardware and Operating Systems

The first thing you need to know before you start learning this field is to understand the computer, how they work, their hardware, and also the operating systems which are required for any tech job.

You will start by learning the Microsoft Windows operating system and then move to learn the hardware, which is the computer components such as the motherboard components, the central processing unit, hard drivers, and more. You will learn also learn to categorize the ports and add peripherals.

2.2. Introduction to Software, Programming, and Databases

Many types of software work on the computer operating system, and you will use it in your daily activities. This specialization section will help you learn how to manage them from the information technology (IT) perspective.

You will learn about the computing platforms and using the right software for your task. Also, learn about web browsers, how to use them properly, and their extensions. Next, you will understand cloud computing and its architecture, programming languages, and database fundamentals.

2.3. Introduction to Networking and Storage

One of the essential skills in many jobs related to information technology is the knowledge of networks. This section of the specialization will help you to diagnose and repair the fundamental networking problems and also security problems.

First, you will start learning the fundamentals of the networks, the basic types and shapes of networks, and how they are used. Next, you will understand the wired & wireless connections and the physical connector that transmit that data.

2.4. Introduction to Cybersecurity Essentials

You will use the computers a lot in your daily activities, and these devices are a target for cybercriminals to get access to and steal the company information or do what is worse like encrypting the company data with ransomware and ask for money, so you will need to have the basic understanding of this field to prevent these actions.

You will learn first the most common security threats and risks that can happen to an organization. You will learn also the best practices for preventing these actions, including how to browse safely on the internet and user privacy.

2.5. Introduction to Cloud Computing

You will learn the concept of cloud computing: the server that holds the company websites, services, users' data, and more. You need to get the foundation of cloud computing from the business perspective since you will probably use it a lot in your activities.

Starting by getting an overview of cloud computing and the different models of cloud computing, such as Saas, Iaas, and Paas. You will learn the components of the cloud computing architecture, such as the bare metal service. Finally, learn about cloud security and monitoring.

2.6. Introduction to Technical Support

Now, you've reached the critical part of this specialization which is technical support, and you will get an inside view of the IT support work and learn the IT support roles, levels, and more.

First, you will start this section by understanding from the industry expert what it takes for you to build this career in this field. Next, you will learn what it takes to succeed in this job as an IT Technical Support and things like performance evaluation methodologies.

2.7. Technical Support Case Studies and Capstone

Finally, after completing the whole previous six courses, you need to pass this final exam to get the final certification for the full certification. You will apply these IT Technical Support skills to real-world scenarios by getting some case studies and solving them based on your previous knowledge.

Conclusion

Thanks for reading! For me, this complete specialization is one of the best specializations you need to get, even if you are not going to work in this field. Still, it will help you learn the world of information technology since you are interacting with computers almost every day of your life, not only in your daily job.